International Shipping

International shipping times vary by destination:

• Europe: 2-5 business days
• North America: 1-3 business days
• Australia & New Zealand: 5-10 business days
• Rest of World: 7-14 business days

Please note: Customs processing may add 1-3 business days to delivery times. We recommend placing orders early to account for any potential delays.

Shipping costs are calculated at checkout based on your location and order weight. As a guide:

• UK: Free shipping on orders over £100
• Europe: From $15.00
• North America: From $25.00
• Rest of World: From $35.00

Wholesale: Orders over $1,500 qualify for free worldwide shipping.

Customs duties and import taxes are the responsibility of the buyer. These charges vary by country and are determined by your local customs authorities.

We recommend checking with your local customs office before placing an order to understand any potential fees. We provide all necessary documentation (commercial invoice, HS codes) to help facilitate customs clearance.

Tip: Our discreet packaging and accurate documentation help minimize customs delays.

We take every precaution to ensure your peptides arrive in perfect condition:

• Temperature Control: Peptides are shipped with ice packs and thermal insulation to maintain stability during transit.
• Discreet Packaging: Plain, unbranded boxes with no external labels indicating contents.
• Secure Sealing: Tamper-evident seals on all vials and boxes.
• Protected Vials: Individual vials are securely cushioned to prevent breakage.

Every order comes with a tracking number. You'll receive:

• Email Notification: A tracking link sent within 24 hours of dispatch.
• SMS Updates: Optional text alerts for key delivery milestones.
• Real-time Tracking: Live updates via our partner couriers (DHL, FedEx, UPS, Royal Mail).

You can also track your order here using your order number and email address.

We take delivery reliability very seriously. If your order is delayed or lost:

• Delayed Orders: We'll track your package and provide regular updates. If there's a significant delay beyond expected delivery times, we'll investigate with the courier.
• Lost Orders: In the rare event that an order is lost in transit, we'll send a replacement immediately or issue a full refund — your choice.
• Support: Our customer service team is available 24/7 via email or WhatsApp to assist with any shipping concerns.

We provide all necessary documentation for smooth customs clearance:

• Commercial Invoice: Includes product description, HS codes, and declared value.
• Packing List: Detailed breakdown of contents and quantities.
• Certificate of Analysis: For quality verification purposes.
• Declaration of Research Use: Clearly states that products are for research purposes only.

We always declare the correct value of goods in accordance with customs regulations.

We understand that mistakes happen. Here's what you can do:

• Before Dispatch: Contact us immediately at claremajduff@gmail.com with your order number and new address. We'll update it free of charge.
• After Dispatch: If the order has already been shipped, we may be able to request a delivery intercept from the courier (additional fees may apply).
• Undeliverable Address: If an order is returned to us due to an incorrect address, we'll contact you to arrange reshipment (additional shipping charges may apply).

Our shipping support team is here to help:

• Email: claremajduff@gmail.com — We respond within 2-4 hours.
• WhatsApp: +16469798635 — Available 24/7 for urgent inquiries.
• Phone: +16469798635 (Mon-Fri, 9AM-6PM GMT).

Please have your order number ready when contacting us for faster assistance.